Return & Exchange
EXCHANGE

You are responsible for investigating your items for any defects and to notify us accordingly. Should one or more items be defective, an item is missing in your delivery or there are incorrect items in relation to the order, you will be able to return the defective item / excess item and we will then refund the purchase price and all delivery costs.

30 DAYS RETIREMENT
When you shop at www.unmade.dk, you have 15 days of cancellation, where you can notify us that you regret the purchase and a further 15 days to return the item from the time you report your withdrawal. The right of cancellation expires on the day you purchased the item. If the time limit expires on a public holiday, Saturday, constitution, Christmas eve or New Year's Eve, the deadline for the following day is extended.

RETURN
If you regret the purchase, the goods must be returned to:
Unmade Copenhagen
Islevdalvej 96
2610 Rødovre
Denmark
You can choose to use the attached return slip, where you can easily return the item. However, the freight is not paid - it is deducted from the amount you must have credited. You are responsible for the package / goods until we receive it. Therefore, when returning, you should ensure that the goods are properly wrapped and save mail receipt and, if applicable, track and trace number so you can document that the item has been returned. You must pay the cost of returning the item yourself when you regret.
Cancellation can not be done by refusing to receive or failing to collect the item.
Note! We do not receive packages sent per. COD.

REFUND
When we receive the item, we will check it and you will be refunded the amount you have paid to us at the time of purchase. If you have used the attached return slip, deduct return tax. The amount will always be transferred to the same payment method with which you paid the purchase. We reserve the right to deduct additional costs for shipping the item, at any return, if you have chosen a more expensive shipping form than you have purchased at the time of purchase or if you return only parts of the order.
We can withhold the refund until we have received the goods returned, or you have submitted documentation for returning the goods, whichever is the earliest.

 

NOTE:
You may lose your purchase amount in whole or in part if the value of the item is impaired by:
• That you have used the product
• It has been damaged while you were responsible for it
• You have not followed the restrictions on the cancellation right resulting from sealing, item type, etc. or you break the seal on items that are not suitable for return for health or hygiene reasons.

COMPLAINING
Your purchase covered by the purchase act, including the shortcomings. This means that you can have a product exchanged or get the money back. Obviously, it is a requirement that the complaint is justified and that the defect has not arisen as a result of improper use of the product or other damaging behavior.

You can advertise by contacting us by mail to Unmade@unmade.dk or by phone at +45 44 84 06 66. Depending on the specific situation, you will receive further instructions.
When you return the item, please indicate what the problem is to fill out the return slip we send. This facilitates our case processing and minimizes the time of processing of the complaint. If your claim is warranted, we will naturally refund your shipping costs for the return shipment.

The item must be sent to:
Unmade Copenhagen
Islevdalvej 96
2610 Rødovre
Denmark

When returning the item, please ascertain as much as possible what the problem is on the return slip. This facilitates our case processing and minimizes the time of processing of the complaint.