Terms and Conditions


IN GENERAL
Unmade Copenhagen is a Danish company that manufactures and sells fashion accessories.
Our webshop www.unmade.dk is owned and operated by House Of Accessories.

CONTACT INFORMATION
Company Name: Unmade Copenhagen
Address:
Islevdalvej 96
2610 Rødovre
Phone: +45 44 84 06 66
E-mail: unmade@unmade.dk
CVR No .: 32887643

PRIVACY
In order for you to shop at www.unmade.dk, please inform:
• Name (first name and last name)
• Address
• Delivery address (if other than main address)
• Email address
• Phone / mobile number
We only register the above general personal information, solely for the purpose of being able to sell and deliver goods to you; By submitting personal information on our website you agree to this treatment. We only record data mentioned above, no personal information is recorded. Unmade Copenhagen is Data Responsible in accordance with the Data Protection Act (Data Protection Regulation).

 

BOOKING AND PAYMENT
All the listed prices for items, delivery costs and other costs are inclusive of VAT and taxes.

PAYMENT METHODS
You must be 15 years old and in possession of MobilePay or a valid credit card to shop in our webshop.
The following payment methods can be used:
• Visa/ DKK 
• Mastercard 
• Mastercard Express 
• MobilePay
We do not charge fees and the amount is deducted only when we ship the item from the warehouse.
Orders submitted before 12.00 from Monday to Friday will be shipped the same day.
Expected delivery time 1-3 working days

Delivery will take place Monday to Friday at the address you gave when you made the order and we deliver to private or business addresses and mailboxes.
Please note that you are responsible for the products you ordered after the delivery has been completed. If the package appears to be damaged, we will refuse receipt of it. You are responsible for investigating your items for any defects and to notify us accordingly. Should one or more items be defective or there is an item in your delivery or one or more items are incorrect in relation to the order, you will be able to return the defective item and we will then refund the purchase price and all delivery costs.

30 DAYS RETIREMENT
When you shop online and at www.unmade.dk, you have a 15-day cancellation right, where you can inform us that you regret the purchase and a further 15 days to return the item from the time you report your withdrawal. You can choose to use the attached return slip, just be aware that the freight has not been paid. It will be deducted from the amount we credit.

The right of cancellation expires on the day you purchased the item. If the time limit expires on a public holiday, Saturday, constitution, Christmas eve or New Year's Eve, the deadline for the following day is extended. The notification must be given by mail unmade@unmade.dk

RETURN
If you regret the purchase, the goods must be returned to:
Islevdalvej 96
2610 Rødovre
Denmark

When returning, please ensure that the goods are properly wrapped. You own the responsibility for the package / goods until we receive it. Therefore, save mail and possibly. track and trace number. You must pay the cost of returning the item yourself when you regret. Note! We do not receive packages sent per. COD. We expect you to ship the goods as soon as possible after you have notified a cancellation and you must return them within 30 days of your disapproval. Cancellation can not be done by refusing to receive or failing to collect the item.

DOCUMENTATION FOR YOUR BUY AND RETURNS FORM
You must enclose a return form as well as a copy of the order confirmation or other documentation for your purchase. In addition, it will facilitate the expedition, if you enclose a completed return form.
REFUND
When we receive the item, we will check it and you will be refunded the amount you have paid to us at the time of purchase. The amount will always be transferred to the same payment method with which you paid the purchase. For example, if you have paid with a card, the purchase amount will be returned to the payment card you used to purchase. We can withhold the refund until we have received the goods returned, or you have submitted documentation for returning the goods, whichever is the earliest.

NOTE:
You may lose your purchase amount, in whole or in part, in connection with the cancellation. This happens if the value of the product is impaired because
• You really have taken the product in use, 

• It has been damaged while you were responsible for it,
• You have handled the item differently than necessary to determine the nature, characteristics and manner of the item.
• You have not followed the restrictions on the cancellation right resulting from sealing, item type, etc.
• You break the seal on items that are not suitable for return for health or hygiene reasons.

COMPLAINT
Your purchase covered by the purchase act, including the shortcomings. This means that you can either get a defective item repaired, exchanged, the money back or refusal in the price, depending on the specific situation. Obviously, it is a requirement that the complaint is justified and that the defect has not arisen as a result of an incorrect use of the product or other harmful behavior.
YOU SHOULD CONTACT US IN THE "RIGHT TIME"
We recommend that you advertise as quickly as possible. You can advertise by contacting us via mail to unmade@unmade.dk
Depending on the specific situation, you will receive further instructions.
The item must be sent to:
Unmade Copenhagen
Islevdalvej 96
2610 Rødovre
Denmark

When you return the item, please ascertain as much as possible what the problem is. This facilitates our case management and minimizes the time of processing of the complaint.

BY REASONABLE RECLAMATION, WE SHIP A RETURN Label WITH FREE REFUNDS.
If the claim is warranted, we will send you a return label, so you can return the item without cost. If not, you will have to pay all transport costs, including our freight costs for return of the item after examination. Keep in mind that the item must always be sent in proper packaging and receive a receipt for dispatch. You own the responsibility for the package / goods until our receipt. Therefore, save mail and possibly. track and trace number.

APPEALS
If you want to complain about your purchase, please contact us at unmade@unmade.dk
If we are unable to find a solution, you can file a complaint with the Center for Complaint Solution if the conditions for this are met.

Center for Klageløsning

Nævnenes Hus

Toldboden 2

8800 Viborg

www.forbrug.dk


If you are a resident of a EU country other than Denmark, you can appeal to the EU Commission's online complaint portal here; http://ec.europa.eu/odr
The terms of trade are last updated 30 April 2018.